Terms & Conditions

1. Acceptance of terms

By creating an account or using Nexa you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. Our Privacy Policy explains how we handle your data. If you do not agree, please do not use the service. Nexa is operated by Nexa Solution.

2. User accounts

You are responsible for the activity that happens under your account. To use Nexa you must:

• Provide accurate and current information when signing up.
• Keep your password and verification codes confidential.
• Notify us immediately of any unauthorized use of your account.
• Be at least 13 years old, or the minimum age of digital consent in your country if that is higher.

3. Privacy

Nexa stores what is needed to operate the service: your profile, your conversations and attachments, and the settings you choose. We do not sell your data and we do not use your conversations for advertising.

Messages are encrypted in transit between your device and our servers. They are not end-to-end encrypted: they are stored on our servers so they can be delivered and synced across your devices. The full details, including what we collect, who processes it for us, how long we keep it and your rights, are in the Privacy Policy.

4. Your content

You retain ownership of the messages, images, and files you send through Nexa. You grant us a limited license to store and transmit them as needed to deliver the service. You are responsible for ensuring you have the right to share any content you upload.

5. Prohibited actions

You agree not to use Nexa to:

• Harass, threaten, or harm other users.
• Distribute spam, malware, or illegal content.
• Attempt to gain unauthorized access to other accounts or our infrastructure.
• Scrape, reverse engineer, or interfere with the normal operation of the service.

Violations may result in suspension or permanent termination of your account.

6. Blocking, reporting & enforcement

You can block anyone from their profile panel in a conversation. A blocked person can no longer send you messages, and you can unblock them at any time.

To report abuse or illegal content, email support@nexa-solution.online with the name of the account and a description of what happened. We review reports and may warn, suspend or terminate accounts that break these terms. If you believe we acted on your account by mistake, reply to our notice or write to the same address to ask for a review.

7. Deactivation, deletion & recovery

Settings → Account offers two separate actions. Both require a one-time code sent to your email.

• Deactivate account pauses your account. You are signed out and cannot sign in, and your data is kept so you can come back. If you do not recover the account within 180 days, it is permanently deleted.
• Delete account requests permanent deletion. Your account is closed immediately and permanently deleted after 30 days.

Until the permanent deletion date you can undo either action: sign in with your email, choose account recovery, and enter the code we email you. After permanent deletion the account cannot be restored. What permanent deletion removes, and what may remain, is set out in the Privacy Policy.

8. Limitation of liability

Nexa is provided “as is” without warranties of any kind. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the service.

9. Changes to these terms

We may update these terms from time to time. When we do, we will revise the “Updated” date at the top of this page and, for material changes, notify you in-app or by email. Continued use of the service means you accept the updated terms.

10. Contact & support

Questions or feedback? Email support@nexa-solution.online and our team will get back to you. For account-related concerns, please use the email associated with your account so we can help you faster.